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We are constantly updating our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the juicero.com website, by sending you an email, and/or by some other means. If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes. Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.
As our company and services evolve, so will our terms—and here’s how we’ll let you know.
Your usage under any updated terms has the same binding significance as mentioned above.
Juicero takes the privacy of its users very seriously. For the current Juicero Privacy Policy, please click here.
The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please email help@juicero.com.
Your privacy is incredibly important to us. Here’s how we protect your privacy.
In following the guidelines set by COPPA, we don’t seek or solicit personally identifiable information from children under the age of 13. But – because we live in this day and age, and internet access is ubiquitous, there may be instances where minors enter this information. If we know about it, we’ll delete it ASAP.
In short, if you’re younger than 13, make sure you get your parents’ or guardians’ permission before using Juicero.
In order to use the Juicero Platform, you will be required to sign up for an account and select a password and user name (“Juicero User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Juicero User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.
You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf).
You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.
You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.
To use Juicero, you’ll need to create an account, which consists of a user ID and password.
Don’t pretend to be someone else (we think you’re totally wonderful as you are). If you need to transfer your account for whatever reason, let’s talk. Shoot us a note at help@juicero.com.
If you’re under the age of 18 and want to use Juicero, we’ll need your parent or guardian’s permission first.
The account, subscription, press, and packs are for your own personal use. Any relevant, applicable laws supersede the way you use the Juicero service. Keep it legal, ladies and gents.
Treat your account in the same manner you’d treat any sensitive information. You are wholly responsible for any activity on your account. For this reason, we strongly advise against sharing your login information.
You represent, warrant, and agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:
FURTHER, YOU AGREE THAT YOU WILL NOT DIRECTLY OR INDIRECTLY, DEFEAT, BYPASS OR OTHERWISE CIRCUMVENT ANY SECURITY OR OTHER AUTHENTICATION FEATURES INCORPORATED IN ANY JUICERO PRODUCT(S) USED BY YOU IN CONJUNCTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION FEATURES DESIGNED TO VERIFY YOUR IDENTITY AND/OR THE AUTHENTICITY OF ANY CONSUMABLE MEDIA USED WITH THE PRODUCT(S).
A violation of any of the foregoing is grounds for termination of your right to use or access the Services.
Juicero is our labor of love. We’ve put in a ton of work and burnt a lot of midnight oil to bring the Juicero experience to you, so please don’t do any of the things here.
We don’t do this often, nor do we take it lightly, but we can revoke your right to use the service. As a simple litmus test: if your actions are controversial, shady, or illegal, it most likely violates our Terms of Use. If you try to get around the way we verify who you are, or the way we ensure our products are safe for consumption (among other things), that’s grounds for terminating your right to use or access our services. We really don’t want to have to do that; please don’t give us any reason to.
The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Juicero’s) rights.
You understand that Juicero owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.
The Services may allow you to copy or download certain Content; please remember that just because this functionality exists, doesn’t mean that all the restrictions above don’t apply!
We own the hardware, firmware, software, the technology in the packs, the materials, the recipes, formulas and other trade secrets that make our products what they are, and more. What you see on the site, in the app, or in our materials belongs to us, and is protected by copyright and IP laws. Our users will abide by these laws. Before you consider doing anything with any of these materials or products, consult with us first.
Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission.” For all User Submissions, you hereby grant Juicero a worldwide, royalty-free, perpetual, sublicensable, irrevocable license to translate, modify, reproduce and otherwise act with respect to such User Submissions, in each case to enable us to operate the Services and, with respect to User Submissions posted to a public forum, the right to display the User Submission to other users as well as all other rights necessary to use and exercise all rights in that publicly posted User Submission for any purpose. In addition, you grant all other users of the Services a license to access publicly posted User Submissions, and to use and exercise all rights in them, as permitted by the functionality of the Services. This is a license only – your ownership in User Submissions is not affected. You understand and agree that if you delete your Juicero account, it may not be possible to completely delete your User Submissions from the Services or otherwise remove such User Submissions from Juicero’s records.
Finally, you understand and agree that Juicero, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.
If you provide feedback, suggestions, comments or other information using our service, you give us the right to use that information to enable us to operate the service. If you provide information to us for posting on a public forum, you’re allowing us to display your information to others. But don’t worry, you’re still the owner of all of that content – we only get the right to use it.
You use the Services and access all information and content at your own risk and you are responsible for all your activity in connection with the Services. We aren’t liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it or with your use of the Services. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services.
The Services may contain links or connections to third party websites or services that are not owned or controlled by Juicero. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Juicero is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize.
Juicero has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, Juicero will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.
Juicero shall use its reasonable commercial efforts to fill promptly consumer’s orders for Products. All Products are delivered FOB (Incoterms 2010) Juicero’s warehouse or place of production. Title and risk of loss, damage or destruction of the Products ordered hereunder shall pass to consumer’s upon shipment.
Our service, our content, and its information are all used at your own risk. We’ll do everything in our power to make sure no issues arise in the first place, but in short, what you do or how you respond to our content is done at your own risk, and we can’t be held liable for anything that happens as a result.
What you do on third party sites, even if the links originate from Juicero, is not controlled by us – we aren’t responsible for the policies, content, or information there.
We’re always updating the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason, in our sole discretion, and without notice.
If we’re doing our jobs right, the Juicero experience will continue to evolve to meet (and exceed) the needs of our customers. So yes – they may change over time. Whenever possible and practical, we’ll let you know, but we do retain the right to do so without notice.
Use of the Juicero Services are currently free to use, but we reserve the right to charge for certain or all Services in the future. We will notify you before any Services you are then using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services.
You may choose to purchase products through the Services. Juicero may limit or cancel quantities of product purchased, and it reserves the right to refuse any order. In the event Juicero needs to make a change to an order, it will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made. The prices displayed via the Services are quoted in U.S. currency and are valid only in the United States. Prices are subject to change at any time. Sales tax will be determined by the shipping address of the order and will automatically be added to the order. Company is required by law to apply sales tax to orders to certain states. For more information regarding shipping and delivery of our products, please visit our FAQ.
We use a third-party payment processor (the “Payment Processor”) to charge all applicable fees through a payment account linked to your Account on the Services (your “Billing Account”). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for any errors by the Payment Processor. By choosing to make purchases through the Services, you agree to pay us, through the Payment Processor, all charges for any such purchases and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”) and you agree to make payment using that selected Payment Method. If we do not receive payment from you through the Payment Processor for any reason, or if the Payment Processor issues a “chargeback” or otherwise reverses any payment previously made by you, you agree to pay all amounts due on your Billing Account upon demand.
It doesn’t happen often, but we may be forced to modify or cancel part of your order. We also reserve the right to refuse any order. Should we need to change your order, we’ll reach out to you via the contact information you’ve provided on your account. If we can’t fulfill your order, or available substitutions are not to your liking, you won’t be charged.
Prices are in USD ($) and are valid only in the U.S. They can change at any time, and sales tax applies depending upon where you live.
Like almost every retailer out there, we use a third-party payment processor to process your payment. Doing so means you are subject to their terms, conditions, and privacy policies, as well as our own. If the payment processor makes a mistake, they are the appropriate folks to contact. In the event that your payment fails, or if the processor issues a chargeback, you will agree to pay whatever you owe upon demand.
You’re free to do that at any time, by contacting us at help@juicero.com; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.
Juicero is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. Juicero has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.
Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.
Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.
No problem. You can do so anytime. In the event that you violate our Terms of Use, as outlined above, we have the right to suspend or terminate your account. (Legally, we can do so at any time, but we feel confident that an overwhelming majority of our customers won’t give us a reason to.) As a heads up, you may lose information associated with your account, so please factor that in before making a decision.
Just because you close an account with us doesn’t mean that certain provisions go away. They are outlined here.
These Terms apply to your use of all the Services, including the iPhone, iPod Touch, and iPad applications available via the Apple, Inc. (“Apple”) App Store (the “Application”), but the following additional terms also apply to the Application:
There are two sets of terms you agree to: those set forth by us, and those set forth by Apple.
Product Warranty. Juicero warrants that the products purchased through the Services other than perishable food products (collectively, “Products”) will be free of defects in materials and workmanship for a period of two (2) years from the date of sale. Products which have been abused, misused, damaged in transport, altered, neglected or subjected to unauthorized repair, modification or installation as determined by Juicero are not covered by the foregoing warranty. Juicero’s entire liability and your exclusive remedy for breach of the foregoing warranty shall be, at Juicero’s option and expense: (1) repair of the defective Product; (2) replacement of the defective Product; or (3) refund of the price paid for the defective Product, provided in each case the Product is returned to Juicero during the warranty period after you first contact a return material authorization (RMA) from Juicero by emailing help@juicero.com. This warranty gives you specific legal rights. Additional rights may be available to you, which vary from state to state.
Warranty Disclaimer. Neither Juicero nor its licensors or suppliers makes any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, THE SERVICES, CONTENT AND PRODUCTS YOU OBTAIN THROUGH THE SERVICES ARE PROVIDED BY JUICERO (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Food Safety Warning. JUICE PACKETS contain raw, unpasteurized fruits and vegetables AND, THEREFORE, MAY CONTAIN HARMFUL BACTERIA THAT CAN CAUSE SERIOUS ILLNESS IN CHILDREN, THE ELDERLY AND PERSONS WITH WEAKENED IMMUNE SYSTEMS.
Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL JUICERO (OR ITS LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO COMPANY IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (III) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
Indemnity. To the fullest extent allowed by applicable law, You agree to indemnify and hold Juicero, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).
Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Juicero’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.
Choice of Law; Arbitration. These Terms are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in San Francisco County, California, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, San Francisco County, California, or the Northern District of California. Any arbitration under these Terms will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that the Juicero may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Juicero agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Juicero, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Juicero, and you do not have any authority of any kind to bind Juicero in any respect whatsoever. You and Juicero agree there are no third party beneficiaries intended under these Terms.
Product warranty: Check out a cleaner version of our warranty. It’s got a comprehensive list of what we guarantee, what we won’t cover, and how we’ll fix things if they go wrong. Have issues with your press or the service? Contact support at help@juicero.com to get an RMA and start the return process.
Warranty disclaimer: The warranty in our Terms of Use is the only warranty we make to you, and we disclaim all other warranties (except for any warranties that the law says we’re not allowed to disclaim).
Food safety warning: The beauty of unpasteurized, cold-pressed juice is that it keeps the living microorganisms in produce raw and alive. What you drink in each glass of Juicero is the freshest, healthiest, most alive product on the market. Because that is the case, though, we do not recommend that children, the elderly, pregnant women, or those with a compromised immune system drink our products.
Limitation of liability: If for some reason we are ordered to pay you as a result of a dispute, the amount we have to pay you will be limited. We won’t be liable to you for more than the amounts you’ve paid us for the Services over the last twelve months or $100, whichever is more.
Indemnity: In the event that someone sues us or makes a claim against us because of your use of the Services or your breach of these Terms of Use, you’re responsible for, and will pay for, that claim..
Assignment: If you need to transfer your account, talk to us. Assigning, delegating, or transferring these Terms isn’t an option.
Choice of Law; Arbitration: Let’s not sue each other. Instead, if we have a dispute that we can’t work out on our own, we’ll use an independent arbitrator called JAMS, but you’ll have to come to San Francisco. (We can think of many other things you’d have more fun doing here.) As an exception, if one of us needs to get an injunction, we’ll still be allowed to resort to the courts. If we end up in court for any reason, we agree to use only the state courts in San Francisco County, or the federal court in the Northern District of California. There won’t be any jury trials or class actions.
Miscellaneous: You’re responsible for any taxes and related obligations that come up if you use the Services, even if we end up paying them for you. Also, if one of us fails to or decides not to exercise a right we have under the Terms of Use, that doesn’t mean we can’t decide to exercise that right in the future. If it turns out any part of these Terms of Use isn’t enforceable, first we’ll have a serious talking-to with our lawyers, and then we’ll make whatever changes need to be made so that the rest of these Terms of Use are still valid. This is the only agreement between you and Juicero that addresses your use of the Services; no other prior agreements are valid. Finally, you acknowledge and agree that you are not affiliated with Juicero and that no one besides you and Juicero are allowed to benefit under these Terms of Use.